DELIVERY :

The delivery is made by post in Colissimo followed, put back against firm.

A delivery by carrier in 24 hours is only proposed on Metropolitan France; this mode of faster delivery is an option which causes an additional cost.

 

- In case of mail delivery, the parcel is put back against firm and in case of absence, it is put deposited in the closest post office.

- In case of delivery by carrier, this last one contacts the Buyer by telephone or by e-mail to agree  on a meeting in its place of residence to put back to  him(her) the parcel against firm.

- For other countries, the transport is made according to the agreements of The Post office with their persons receiving benefits in the concerned country. The parcel is put back against firm.

 

Postal charges :

For metropolitan France, postal charges are calculated at fixed rate according to the number of articles commanded on the basis of the following prices  (in €, Inclusive of all taxes of which VAT 19,6%)

 

France (métropole)	La Poste	Transporteur
1 article	6,90	13,90
2 articles	9,90	15,40
3 articles	11,90	16,90
4 articles	12,90	18,40
5 articles	13,90	19,90
6 articles	14,90	20,40
7 articles	Offered	21,90
8 articles	Offered	23,40
9 articles	Offered	24,90
10 articles	Offered	Offered

Price lists in Euro (€) Inclusive of all taxes ( TTC) of whom VAT at the 19,6 % rate valid only for Metropolitan France, Corsica and Monaco (Except International).

For other countries, postal charges are calculated at fixed rate according to the weight of the parcel to be sent on the basis of the following prices  (in €, Inclusive of all taxes of which VAT 19,6 %):

 

 

International	zone 1	zone 2	zone 3	zone 4	zone 5	zone 6	zone 7	zone 8	DOM	TOM
0 à 1 Kg	14,30	16,75	17,25	21,20	21,50	21,60	26,65	29,25	14,85	20,45
1 à 2 Kg	14,30	16,75	17,25	21,20	21,50	21,60	26,65	29,25	17,60	24,55
2 à 3 Kg	15,00	17,50	18,45	22,50	25,00	25,30	34,30	39,35	22,71	36,55
3 à 4 Kg	15,70	18,25	19,65	23,80	28,50	29,00	41,95	49,45	27,82	48,55
4 à 5 kg	16,40	19,00	20,85	25,10	32,00	32,70	49,60	59,55	32,93	60,55
5 à 6 Kg	17,10	19,75	22,05	26,40	35,50	36,40	57,25	69,65	38,04	72,55
6 à 7 Kg	17,80	20,50	23,25	27,70	39,00	40,10	64,90	79,75	43,15	84,55
7 à 8 Kg	18,50	21,25	24,45	29,00	42,50	43,80	72,55	89,85	48,26	96,55
8 à 9 Kg	19,20	22,00	25,65	30,30	46,00	47,50	80,20	99,95	53,37	108,55
9 à 10 Kg	19,90	22,75	26,85	31,60	49,50	51,20	87,85	110,05	58,48	120,55
10 à 15 Kg	20,60	23,50	28,05	32,90	53,00	54,90	95,50	120,15	63,59	132,55
15 à 20 Kg	24,10	27,25	34,05	39,40	68,00	70,90	127,50	162,15	87,59	192,55
20 à 25 Kg	27,60	31,00	40,05	45,90	83,00	86,90	159,50	204,15	113,14	252,55
25 à 30 Kg	31,10	34,75	46,05	52,40	98,00	102,90	191,50	246,15	138,69	312,55
30 à 35 Kg	34,60	38,50	52,05	58,90	113,00	118,90	223,50	288,15	164,24	372,55

Price lists(Rates) in Euro (€) Except Tax ( HT) valid international (Except Metropolitan France, Corsica and Monaco).

VAT applicable to the 19,6 % rate.

 

Zone 1: Germany, Belgium, Netherlands, Luxembourg

Zone 2: Great Britain, Italy, Spain, Switzerland

Zone 3: Austria, Denmark, Ireland, Portugal

Zone 4: Finland, Norway, Sweden

Zone 5:Grèce, Hungary, Iceland, Poland, Slovakia, Slovenia, Czech Republic

Zone 6: Other Countries of the Eastern Europe and the Maghreb

Zone 7: the USA, Africa, the Middle East

Zone 8: Central America, South America, Canada, Asia, Oceania

FRENCH OVERSEAS DEPARTMENT (DOM) : French Antilles (Guadeloupe, Martinique, Martinmas)

FRENCH OVERSEAS TERRITORY (TOM) : New Caledonia, Reunion island, French Guiana

 

Delivery deadline :

For the deliveries in France, Corsica and Monaco, the average delivery deadline is from 2 to 4 Working days as from the confirmation of payment; the maximal deadline  to which Olive & Bio makes a commitment to deliver is of 15 days.

For the deliveries in the other countries, the average delivery deadline is from 4 to 10 working days according to the destinations; the deadline to which Olive & Bio makes a commitment to deliver is of month as from the confirmation of payment.

For the deliveries made by carrier (exclusively on the Paris region), the average delivery deadline is of 24 hours ; the deadline to which Olive & Bio makes a commitment to deliver is of 72 hours.

 

In case of damage :

The Buyer is anxious to verify from their arrival the state of the parcel and the packaging of the goods.

He will have to note his reserves on the documents of the carrier or the Post office, refuse the delivery, and to inform about it Olive & Bio by mail. This procedure is compulsory so that the commanded article is exchanged or paid off, as well as the expenses of return as soon as possible.

Any complaint must be formulated within 2 working days maximum; beyond this deadline, any complaint will be thrown back.

Any complaint not made in rules above and within the time limits allowed cannot be taken into account and will loosen  the company Olive & Bio of any responsibility face to face of the consumer.

 

Responsibility:

Olive and Bio insures the goods up to the place of delivery but cannot be nevertheless held for responsible of an impossibility of delivery independent from its will (absence, error of description in the address, etc.).

Olive & Bio recommends consequently to the Buyer to watch the exactness of delivery addresses.

Any indistinctness can pull an important delay and an additional cost which will be echoed to him(her).

Olive & Bio declines any responsibility as for the extension of delivery deadlines because of the carrier, in particular in case of loss of products. Any delay due to major cases of strength (burden, bad weather…).